Terms of service.
Eligibility to Shop
To shop with Chiara Skin, you must:
Be at least 16 years old.
Have a debit or credit card that we accept (see the bottom of the page for details of current payment providers).
Be authorised to use that card (e.g., it is in your name or you have permission to use it).
Some products sold through our website may not be suitable for individuals under 18. Our Privacy Policy outlines how we use your information. If any of your details change, we encourage you to update your account so we can continue to provide you with the best service (you can also update your marketing preferences there).
Order Placement & Pricing
All orders are subject to availability and confirmation of the order price. If there’s an issue with your order, we will contact you.
The main characteristics of the products are displayed on each product page. Please note that the images and products on our website may not exactly match the physical product due to variations in device settings.
Occasionally, an item may be incorrectly priced. If we discover an error regarding any goods you’ve ordered, we will inform you promptly and provide the option to reconfirm your order at the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel and have already paid, we will refund you in full.
Prices are subject to change due to currency fluctuations, sales, and other commercial factors. All prices are quoted in AUD and include VAT (where applicable). Should the VAT rate change between your order date and delivery, we will adjust the VAT unless payment has already been made in full.
Discount codes are subject to their own terms and conditions, which may include eligibility criteria and maximum order value. If there is a contradiction between these terms and the discount code's terms, the discount code will take precedence.
We reserve the right to reject or cancel any order that does not comply with these terms, even if payment has already been processed. In this case, a full refund will be issued.
Please check the final price before placing your order. If there is an error in the product price or the payment calculation, we will reject the order and contact you to offer the opportunity to purchase the product at the correct price.
The purchase price of the product(s) and the delivery cost, as indicated on the order summary page, will be charged to your account when your order is shipped.
Intellectual Property, Content & Software
Chiara Skin owns or has permission to use the intellectual property rights on its website and content. These rights are protected globally. All rights are reserved.
You may store, print, and display our website content for personal use only. Commercial use of any part of the website or its content is prohibited unless you have our express permission.
You may link to www.chiaraskin.com.au, provided it is done in a non-commercial, fair, and legal manner that does not harm our reputation. Please do not link in a way that implies approval or endorsement by Chiara Skin where none exists. Our website must not be framed on any other site without our permission.
Company Information
Chiara Skin
8/72 Cliff Road
Wollongong NSW 2500
Australia
ABN:
Role & responsibilities
When you make a purchase from www.chiaraskin.com.au, you are directly buying from Chiara Skin. We provide the platform, manage sales, payments, refunds, and shipping on our branded goods. Once full payment for your order is received, your obligation to Chiara Skin will be fulfilled.
Chiara Skin manages shipping directly, and we strive to ensure your order reaches you promptly and in excellent condition.
Order conditions
By clicking the 'Confirm and Pay' button, you enter into a legal obligation to pay for the product(s) in your basket.
After placing your order, you will receive an automatic order confirmation notification. This does not constitute acceptance of your order by Chiara Skin, nor does a contract exist at this point.
The contract between you and Chiara Skin is formed when we confirm dispatch of your order via email. Until then, no contract exists, and we may reject any order at our discretion.
Gifting terms & conditions
Introduction
These terms apply to promotional gifts available on the Chiara Skin website.The gift
2.1. The gift details are outlined in the promotional material.
2.2. The gift excludes delivery costs.
2.3. Gifts are subject to availability and cannot be exchanged for cash.
2.4. Gifts cannot be exchanged due to incorrect selections.
2.5. If products purchased in the qualifying transaction are returned, the gift must also be returned.
2.6. Chiara Skin is not responsible for any additional costs related to the gift.
2.7. The qualifying amount is calculated after discounts.
2.8. The participant must not display inappropriate content when using the gift.
Mobile Terms of Service
The Chiara Skin mobile message service (the "Service") is operated by Chiara Skin. Your use of the Service signifies your agreement to these terms. We may modify or cancel the Service at any time without notice.
By consenting to Chiara Skin’s SMS/text messaging service, you agree to receive recurring messages from us at the mobile number you provided, even if registered on any Do Not Call list. Messages may include updates and promotional offers.
Participation in this program is voluntary and not required for purchases. Message and data rates may apply. You may opt out at any time by texting STOP to Chiara Skin or following the unsubscribe link in any text message.
For assistance, email hello@chiaraskin.com.au . We may change our contact information for the Service and will notify you of any changes.
Privacy Notice
We respect your right to privacy. To see how we collect and use your personal information, please refer to our Privacy Policy.